Blog

Website: Refreshed!

Hello!
We are thrilled to announce the launch of our new website at upsourceit.com! Our top priority is making sure our clients have the best possible CRM experience. That often includes many hours on the phone, closing tickets, writing code, managing late–night releases, and drawing barely legible scribbles on our whiteboards; we love it! Yet, amidst all of the hustle and bustle of activity in and out of our office, we often have little time to convey some of the growth and change that we experience internally at our consultancy. Which is why we are especially excited to launch our newly redesigned website. In the process, we focused on designing our online home as a place where we could properly introduce ourselves to our current and future clients.
Photos!
We now have shiny new photos for each member of our team, accompanied by short bios. By adding faces to our names, we want you to know that when you interact with upsourceIT, you are interacting […]

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Bypass the Need for Coding with the Process Builder

Apex code has made certain functionalities of Salesforce off limits for the non-developer, until now. With Process Builder, more complex automation is supported without writing any code. It can be tough if you don’t have any experience with coding to keep up with demands when it comes to Salesforce.  Alternatively, if you have some experience in coding, but struggle as Google the right way to code something and then spend even longer Googling the proper fixes for bugs.
One of the most commonly requested actions that have only been available with code until now, is cross-object workflow. This is where you want an edit or creation of one type of record (say an opportunity), to trigger an update to another object (like the opportunity’s account). With Process Builder, we can do this without writing a single line of code! Later in this post, we walk through this example and see […]

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5 Expensive Versions of Things You Already Own

As a general rule I try to write about technologies that the average person could possibly buy without going broke, but for this list I want to look at some things that are more high end.  I noticed that a lot of these technologies are nice versions of things that we already own. They are easy to live without, but they sure would be nice to have.
 
Kohler Numi: $6,338.50
Who needs a luxury car when you can have a luxury toilet? The Kohler Numi has just about everything you could ask for in a toilet. Sitting on the toilet during the winter can be an unfortunate experience unless you have a heated toilet seat. How about a retractable bidet? It’s got that, too. You can even choose whether you want to flush with more or less water. If your wife is constantly reminding you to close the seat or you […]

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Never Lose Your Possessions Again With This Cool New Tech

Of all the things that can waste your time, losing your valuables is probably the worst. Even though I am generally very careful about where I leave my stuff, I will sometimes lose track of my wallet or phone. The advice that I have been given is to cancel all of your credit cards as soon as you lose your wallet but that is a massive pain, especially when you could have just lost it somewhere in your house. Lapa promises to fix all of those problems.
Lapa is a small piece of hardware that can be attached to a keychain or fit nicely into a wallet. It uses Bluetooth and connects to your phone through a free app so that you can find your lost items quickly and without hassle and, will even show you on a map where your lost items are. If you want to be extra […]

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Relaxation and Excitement: There’s an App for That?

Throughout my working experience, there have been two things that have decreased my efficiency as an employee: stress and lack of motivation. While normally my method for counteracting these has been coffee and deep staring into the fountain just outside of the office, neither method is perfect and it would be nice if there was a reliable method to get myself into the right state of mind.
When I first heard about Thync, I was skeptical. A wearable device that controls your mood sounds too good to be true. When I looked into it farther it can only give you two moods, relaxation and happiness. With that in mind it seemed just good enough that it probably wasn’t true. I went to their website and as it turns out they are actually selling it at a slightly high, but attainable cost of $300.
This is how Thync works. There is a […]

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Awesomeness in the workplace: VR is coming to business

Yes, we’ve all seen it in movies.  We have imagined what it would be like to interact with a virtual world.  Some of us have even donned the often heavy and cumbersome virtual reality headgear and other accoutrement -and been left unimpressed.  For the past 20 years, most have agreed that virtual reality is nothing more than a novelty, and not a viable consumer technology.  In the last 3 years however, we have seen a dramatic swing in public opinion and technology advances that are starting to question the classic stance on virtual reality.  With advances in the industry by Microsoft, Google, and Oculus Rift, (lamentably, now a Facebook company) the consumer video game world stands at the edge of a very exciting diving board; waiting to be told that they can jump in.  Virtual reality is coming.
Since it is now approaching the tangible world of science fact from […]

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Why the earliest forms of encryption are still used for super-secrets

Have you ever listened to short wave radio and heard something strange?  A station with no identification has a voice reading a long list of letters or numbers.  We call them number stations and they’ve been around since before World War II.  The funny thing is that they are still transmitting secret messages open and in the clear for anyone to intercept -but not decode.
Why?  Because this is unbeatable encryption that has been used for thousands of years and no one yet has found a way to defeat it without the key and, most likely, never will.
Earliest forms of encryption used what we call substitution ciphers.  This is where each letter in a message is replaced by a different letter to make a written message unreadable.  This is, at its core, how encryption still works today.  The first uses of substitution ciphers used what is called shifting.  This is […]

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The Biggest Change to Computers Since the Transistor

Here at upsourceIT we love technology of all kinds, but our favorite technologies are the really disruptive ones – the ones that promise to change their industry by an order of magnitude, or even more. Many institutions are trying to build the next generation of computer technology, knowing that the payoff for leading this wave of innovation would be unprecedented. Some of the technologies I’ve watched include Spintronics, Optical computing, and quantum computing. But my favorite is what is now called the SyNAPSE project.
I’ve been watching this develop pretty closely for over 5 years and believe that it has the best chance of changing the computer industry, in a monumental way. The concept moves away from traditional computers, which do precise computation on all of the data that is sent in, searching for the one correct answer. Instead, it acts like a brain would.
For example, when we are driving a car, we […]

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Visual Flows in Salesforce – Finish Behavior

Why should I use Visual Flows?
Enabling dynamically reassignment of a record to different users, creating activities, contacts, or other records just by a click of a button would normally require the development of code in Salesforce. Visual Flow development lets SFDC Admins who are not proficient in Apex coding, to develop anything from small scripts which update the owner of a case, to complicated dynamic wizards which improve user acceptance and automate data entry with the click of a few buttons. Visual Flow in Salesforce is a powerful tool that help developers and admins concentrate on the development part and not have to worry about having to create hundreds test classes for their creations. Overall flows are easily developed with the graphical interface, but some parts can be a little tricky. Below is a little tutorial how to redirect back to the original record after the flow is finished.
Why should […]

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The only way to win the blame game

I’ve often heard it said that the only way to win the blame game is to not play at all. I really like that sentiment and agree that pointing fingers is never a healthy thing. Unfortunately, though, when someone points the finger at you as the culprit for a problem with your CRM system (or any other part of the business, really), you’ve been drafted into the game and have to decide how you will play. Will you choose the “Feel Better” option? Perhaps the “King Me” alternative seems to have worked in the past, so you’re sticking with that approach.  I will cover these options and others like the “Apologetic Hero” below, but would like to offer a different answer for your consideration next time you get sucked into the evil vortex of blame.
I’ll cut right to the chase and tell you my answer and then let’s go through the alternatives, to see […]

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