Nate Ayres2014-07-24T21:22:00+00:00I've often heard it said that the only way to win the blame game is to not play at all. I really like that sentiment and agree that pointing fingers is never a healthy thing. Unfortunately, though, when someone points the finger at you as the culprit for a problem with your CRM system (or any other part of the business, really), you've been drafted into the game and have to decide how you will play. Will you choose the "Feel Better" option? Perhaps the "King Me" alternative seems to have worked in the past, so you're sticking with that approach. I will cover these options and others like the "Apologetic Hero" below, but would like to offer a different answer for your consideration next time you get sucked into the evil vortex of blame.
I'll cut right to the chase and tell you my answer and then let's go through the alternatives, to see...